Field Service IT Technician

Job Description

Join our team as a Field Service IT Technician, where you’ll provide on-site IT support to a variety of customers, including retailers and banks. This role involves hands-on hardware repair, troubleshooting, and break-fix services while delivering exceptional customer service.

Work Schedule:
– Training Period: Monday to Friday, 9:00 AM – 6:00 PM.
– Post-Training Schedule: Tuesday to Saturday, 9:00 AM – 6:00 PM, starting each day from home.

Primary Responsibilities:
– Travel to client locations to provide general IT support for hardware and software issues.
– Perform break-fix services, equipment installations, and IMAC (Install, Move, Add, Change) calls.
– Support and troubleshoot a range of devices, including printers, PCs, and POS systems.
– Utilize ticketing systems to track and resolve issues efficiently.
– Ensure high-quality service delivery while addressing varying levels of client needs.

Must-Have Qualifications:
– Hands-on experience with hardware repairs, including **printers, PCs, and POS systems**.
– Familiarity with ticketing systems.
– Reliable vehicle and a valid driver’s license (travel is required, and mileage is compensated).

Preferred Qualifications:
– **1-2 years** of field service experience (more is a plus).
– **A+ Certification** is advantageous but not required.
– **Lexmark certification** and experience are preferred but not necessary.
– Experience with laser printer break-fix and equipment installations is a plus.
– Familiarity with hardware brands like **HP**, **Dell**, and **Lenovo** is desirable but not required.

Why Join Us?
This role offers the opportunity to work independently while developing your technical skills across various IT platforms and hardware. If you have a passion for solving IT challenges and enjoy working on-site with diverse clients, we encourage you to apply!