Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our team and deliver exceptional IT support to users by troubleshooting issues, providing solutions, and maintaining optimal workstation and LAN performance. This role focuses on enhancing user experiences through problem-solving, documentation, training, and continuous learning.

Job Responsibilities:
– Provide technical support to users by researching and addressing questions, troubleshooting issues, and maintaining workstation and LAN performance.
– Diagnose and resolve client issues by identifying problems, researching solutions, and guiding users through corrective steps.
– Enhance user resources by creating and maintaining clear and effective documentation.
– Contribute to client training programs by identifying learning gaps and recommending instructional materials.
– Accommodate users with disabilities by suggesting suitable devices and techniques.
– Ensure compliance with service agreements to mitigate legal risks.
– Optimize system performance by identifying issues and implementing improvements.
– Stay current with industry trends through education and networking opportunities.
– Support organizational goals by completing related tasks as needed.

Qualifications / Skills:
– Strong problem-solving abilities and a quality-focused mindset.
– In-depth knowledge of LAN systems and operating systems.
– Excellent verbal communication and phone skills.
– Customer service-oriented with a proactive approach to addressing user needs.
– Proficient in PC systems and system administration.
– Familiarity with troubleshooting processes and methods.

Join our team and contribute to an innovative environment where your technical expertise and problem-solving skills will make a meaningful impact!